At Biscuiteers we like to get to know our customers – after all, this is how we find new ways to provide you with an extraordinary experience. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting Biscuiteers news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.
For more information, see below:
To carry out our business and to provide a service with you:
Fulfilment of and delivery of products and services you have ordered. We may share your personal information with our delivery partners and third party concessions.
- To process payments. Biscuiteers does not store any payment card numbers once the transaction has been completed. We share your personal information with credit card companies and other payment providers.
- To contact you with important information relating to your purchase, such as confirming your order (including click and collect), reviews on our products or services, letting you know about returns and refunds. We share your information with our communication partners for this purpose.
- We will contact you back regarding an enquiry you made to us through one of our contact us forms, over social media, instore or at an event. We will respond via the email address or contact telephone number provided.
Where we have your consent:
- To send you special offers, our latest news, events and promotions that may be of interest if you have consented for us to do so or we believe may be of interest to you. You may opt-out of receiving these messages at any time – see below for more details. We share your personal information with our third party email marketing provider who assist us in delivery our email marketing campaigns: Ometria.
- To show you advertising on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, search engine marketing, paid social – these are all on third party sites or platforms.
- If successful when entering any of our competitions or prize draws we will contact you by email to notify you.
Where we have justifiable reason (legitimate interest):
- Events. We share your personal information with ticketing companies such as Eventbrite.
- Respond to customer service and sales enquiries raised in the store, online, social media or over the phone the phone. Our Customer Service and Sales Team use case management systems such as Salesforce Desk.
- Send an abandoned basket email via a third party supplier, Ometria.
/br> - Conduct postal marketing. We share your personal information with a third party postal providers who assist us in delivering our postal marketing campaigns to you, including the post office.
- Any information we collect about customers’ browsing and buying habits is used for statistical analysis and to continuously improve the Biscuiteers website and the products and services offered to our customers.
- To assist in the detection and prevention of fraud. Our courier services has selected access to your details for delivery purposes only.