How soon can we deliver your biscuits? Can we really deliver anywhere? Use this page to find out more about our range of delivery options to make sure your gifts get there in time.
If you’re sending a biscuit gift to someone in the UK, choose from the delivery options below:
Royal Mail Tracked (£4.95)
Sent with Royal Mail tracked. 95% arrive on estimated delivery date. Fully tracked service.
Deliveries are made Monday – Sunday 8am – 6pm. Excluding bank holidays or public holidays.
For guaranteed delivery, please select Premium Courier at checkout.
Next day delivery- order before 4pm
Premium Courier DHL (£5.95)
Sent via DHL. Guaranteed next day delivery. Fully tracked service. Signature will be required at delivery address.
Deliveries are made Monday – Friday 8am – 6pm. Excluding bank holidays or public holidays.
You will receive emails with the delivery slot and will have the ability to rearrange delivery at a more suitable time.
Royal Mail Special Delivery - Weekend Delivery (£9.95)
Fully tracked service. Signature required upon delivery. 100% of parcels will be delivered on day of choice.
Saturday and Sunday delivery only.
We are now shipping to EU Countries!
Read the list of countries we ship to and prices below.
Delivery:
European delivery dates are estimates and typically take on average 3-5 days. We cannot guarantee delivery dates for international delivery. Deliveries can be subject to delays from customs clearance of the destination country.
Product restrictions:
Please note we are unable to send any products containing alcohol internationally. Chocolates, macarons, mixed hampers, cakes and our Say Cheese! tin are also unable to be shipped internationally as they have a shorter shelf life.
Customs:
There are no extra fees to pay other than the price you see and the shipping. All tax is included in the final price. EU Customs have the right to hold shipments if required extra information or clearance. Please be assured that you will be contacted either by ourselves or DHL if this happens. For any questions and help please get in touch with us at yum@biscuiteers.com with your order number.
Premium international (2-3 working days)
*Guaranteed delivery within 2-3 working days. Subject to customs clearance of the destination country. We cannot guarantee a delivery date.
Delivered Monday – Friday. Fully traceable service sent with DHL. Requires a signature upon delivery.
For estimated costs on pricing based on country, click here.
For any restrictions on delivering products abroad, click here.
Prices depend on parcel weight and destination. For estimated costs on pricing, click here.
IMPORTANT: CUSTOMS
When ordering to a country outside of the UK, your order maybe subject to import duties and taxes which are levied when it arrives at the specific destination.
You will be responsible for payment of such import, taxes, Import VAT or custom clearance fees. Please note that Biscuiteers have no control over these charges and cannot predict their amount. To understand these charges, you can find more information via the Taxation and customer Union or by contacting your local customers office for further information before placing your order.
We understand when sending a gift, you want to avoid the recipient of the gift being charged for the import duties and taxes, so we have an agreed service with DHL where they will attempt to contact you before your gift arrives for payment. This may be via an email, call or text it is important you look out for these, as your gift will be held by customs until paid and if not paid within an agreed time frame will be destroyed. If gifts are not received due to failed payment of duties and taxes unfortunately Biscuiteers will not refund your order.
Same day delivery (£15.00 - £25.00)
Please note items on our same delivery service will be picked up from our depot from 1pm and delivered any time up until 7pm.
Delivery within London to the following postcodes:
£15.00 – WC1, WC2, EC1, EC2, EC3, E1, E2, N1, NW1, NE8, W1, W2, W8, SW5, SW7, SW10, SW3, SW6, SW5, SW11, SW8, SW1, SW9,SW9, SW4, SW2, SW12, SE24, SE27, SE21, SE22, SE23,SE5, SE15, SE11, SE17, SE1, SE16, SE8, SE14, SE4
£25.00 – N7, N5, N4, N16, N15, N8, N22, N19, N10, N6, N2, NW11, NW3, NW5, NW6, NW2, NW10, W10, W9, W11, NW3, NW5, NW6, NW2, NW10, W10, W9, W11, W12, W3, W4, W6, W14, SW13, SW15, SW18, SW17, SW16, SE19, SE25, SE20, SE26, SE6, SE13, SE10, SE3, SE12, SE7, E14, E3, E9, E8, E5, E17, E10, E15, E13, E16.
Order before 1pm £15.00 or £25.00 dependent on postcode. Requires signature upon delivery.
Click and collect (London only)
We offer a free of charge click and collect service to our Notting Hill Boutique. Simply place your order online and choose ‘Pick up' at the checkout.
It typically takes 2-3 days for your order to be prepared and ready for collection and we will let you know by email when its ready to collect.
When collecting your parcel please have either your order confirmation email or a form of ID with you.
Our store location is:
Notting Hill 194 Kensington Park Place London W11 2ES T: 02077 278 096
Have more questions about delivery? Check out our delivery FAQ’s.
Or, if you have a specific question, get in touch with one of our friendly team who can provide you with the information you need.
