IMPORTANT: CUSTOMS
When ordering to a country outside of the UK, your order maybe subject to import duties and taxes which are levied when it arrives at the specific destination.
You will be responsible for payment of such import, taxes, Import VAT or custom clearance fees. Please note that Biscuiteers have no control over these charges and cannot predict their amount. To understand these charges, you can find more information via the Taxation and customer Union or by contacting your local customers office for further information before placing your order.
We understand when sending a gift, you want to avoid the recipient of the gift being charged for the import duties and taxes, so we have an agreed service with DHL where they will attempt to contact you before your gift arrives for payment. This may be via an email, call or text it is important you look out for these, as your gift will be held by customs until paid and if not paid within an agreed time frame will be destroyed. If gifts are not received due to failed payment of duties and taxes unfortunately Biscuiteers will not refund your order.
You can order up to 4pm on 23rd December to be in time for Christmas delivery within the UK. Plus all of our collections will stay fresh for up to 9 months on arrival.
You sure can! Simply tell us your preferred date and we'll take care of the rest. And you can order now for delivery at a later date in the next 6 months.
Absolutely. Our sleigh will deliver across the globe.
If you're looking to send to lots of different addresses, our Concierge team are on hand to help you place your order. Call our team now
All of our biscuits are sent out to keep fresh and delicious over the festive period and into the new year, with up to 9 months shelf life.
All our biscuits are carefully packaged in beautiful hand-illustrated boxes and tins. We've designed a very special way to keep them secure in their boxes so they arrive in perfect condition.
