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Any orders containing alcoholic products are not available for purchase by anyone under the age of 18. We ask for consent at point of purchase and our couriers may require ID upon delivery of any orders containing an alcoholic product.
Courier Same Day deliveries are guaranteed in greater London for orders placed before 4pm Monday – Friday (excluding bank holidays and the period between Christmas and New Year). Any orders placed after 4pm will be dispatched the following day. Our same day delivery service can deliver any time until 5pm on the same day. Unfortunately we are unable to give specific delivery slots. For any items that have a 24 hour delay in dispatch (e.g cakes) we will dispatch the item the following day. We will do our best to get your order out on a same day delivery but if, for any reason, we cannot fulfil your order we will let you know as soon as possible. Please note that if no one is available to receive your order the items will be returned to us and any re-sends will be subject to further P&P charges. We cannot accept responsibility for non-delivery if the recipient is not available to receive the order.
Our DHL Premier Courier service delivers to mainland UK from Monday to Friday, 8am-6pm, excluding bank holidays or public holidays. So, if you place an order for Premier Courier delivery before 1pm between Monday and Thursday we can deliver it the next day. If we receive your order before 1pm on a Friday it’ll be delivered the following Monday. Signature will be required at delivery address.
Unfortunately there are a few places our Premier Courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight. So, if you’re sending to any of these places and you select ‘next working day courier’ we’ll send your collection out by Royal Mail Special Delivery, which takes one to three working days, depending on the region.
If you’d like a guaranteed Saturday or Sunday delivery, please place your order before 4pm on a Friday and choose our Royal Mail Special Delivery as your delivery option. Signature will be required at delivery address. Should you wish to amend any of the delivery details, or advise a safe place or to leave with a neighbour you can do so by following the link in the notification emails.
Our courier companies guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.
Royal Mail International parcels get priority handling and tracking in the UK and are despatched from the UK on the first available flight. Once they arrive at their destination, they’ll need to be signed for.
Please note that parcels sent by Royal Mail can only be tracked while in the UK; they are not tracked to their final destination. And Royal Mail cannot confirm who signed for the item or provide a copy of the signature. In the unlikely event that your parcel is not delivered, Royal Mail advises that we must allow 25 days after posting before it can be considered lost. This is because your parcel may have been held up in customs or, if they could not deliver it, be in the process of being returned. Delivery times are not guaranteed and we’re afraid that we’re not able to accept any claims for delays.
DHL parcels are tracked throughout the whole of their delivery journey and need a signature.
All international orders can be subject to delays from customs clearance which we cannot accept liability for. Since the UK left the EU on 1st January 2021 customs rules have changed and therefore some delays can occur, again, we cannot take responsibility for these delays.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion.
- Customers with accounts who checkout as a ‘guest’ will not earn Pressie Points on orders placed during ‘guest’ checkout.
- Customers can earn Pressie Points when placing an order on their account at Biscuiteers.com and Biscuiteers Notting Hill. Pressie Points can only be redeemed at Biscuiteers.com and in Biscuiteers Notting Hill.
- The value of products purchased will determine the number of Pressie Points awarded. For every £10 spent, customers will receive £1 of Pressie Points. Shipping costs do not count towards the total when calculating Pressie Points.
- 1 Pressie Point = £1
- Pressie points are awarded and will be visible in the customers account within the hour after purchase.
- Pressie Points cannot be used in conjunction with discount codes.
- Customers can earn an unlimited amount of points per order.
- Customers can redeem up to £10 of Pressie Points per order.
- When using multi-address checkout, points will be awarded based on individual order value rather than total basket value.
- Pressie Points will expire within 90 days of being awarded and will expire at different times depending on when they were awarded. If the points are not spent within 90 days then they will expire and be unavailable for customers beyond this point.
- Customers can choose the number of points they redeem per order up to the value of £10, Any additional payment that may need to be made against your order will need to be covered by the payment methods available at checkout
- When applying credit to an order where the subtotal is less than the credit balance, the subtotal will be removed from your credit balance and you will keep the remaining credit balance.
- In the event of a refund your Pressie Points will be voided.
- Biscuiteers retain the right to remove Pressie Points from customer accounts in cases of misuse and fraud.
- Biscuiteers retain the right to pause or cancel Pressie Points at any time.
Name Address
Email address
Phone number
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Some phone calls are recorded for training purposes.
Other companies that advertise on our site may also have the ability to assign a different cookie to you in a process that we do not control. However, since cookies aren’t useable for identifying individuals, these advertisers will never know who you are – and we will not reveal that information to them.
This privacy policy only covers this website at http://www.biscuiteers.com other links within this site to other websites are not covered by this policy.
- Competition details form part of these terms and conditions
- Entry is open to residents of the UK except employees (and their families) of Biscuiteers, the suppliers of the prizes and any other companies associated with the competitions.
- The entrant(s) must be aged 18 or over and proof of identity and age may be required.
- Use of a false name or address will result in disqualification.
- All entries must be made directly by the person entering the competition.
- Entries made online using methods generated by a script, macro or the use of automated devices will be void.
- No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.
- The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.
- Prizes are subject to availability and the prize suppliers’ terms and conditions.
- The winner(s) is(are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel.
- The promoters reserve the right to amend or alter the terms of competitions and reject entries from entrants not entering into the spirit of the competition.
- In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
- Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date stated within the promotional material. Reasonable efforts will be made to contact the winner(s). If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the promotion is being judged the Promoter reserves the right to offer the prize to the runner(s)-up selected by the same judges.
- Confirmation of the prize will also be made in writing to the winner(s).
- Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
- Where applicable, the decision of the judges is final based on the criteria set out in the promotion and no correspondence will be entered into over this decision. Competitions may be modified or withdrawn at any time.
- In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.