Most of our deliveries are handled by Royal Mail, who advise that their Tracked service delivery can take between one to two working days. 95% of Royal Mail parcels arrive the very next day but some can take an extra day and therefore is not a guaranteed service. Unfortunately we’re not able to take responsibility for any delays on their part. But if there are any problems, we’ll do our best to let you know as soon as we can. Royal Mail categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, completely up to you.
Courier Same Day deliveries are guaranteed in greater London for orders placed before 4pm Monday – Friday (excluding bank holidays and the period between Christmas and New Year). Any orders placed after 4pm will be dispatched the following day. Our same day delivery service can deliver any time until 5pm on the same day. Unfortunately we are unable to give specific delivery slots. For any items that have a 24 hour delay in dispatch (e.g cakes) we will dispatch the item the following day. We will do our best to get your order out on a same day delivery but if, for any reason, we cannot fulfil your order we will let you know as soon as possible. Please note that if no one is available to receive your order the items will be returned to us and any re-sends will be subject to further P&P charges. We cannot accept responsibility for non-delivery if the recipient is not available to receive the order.
Our DHL Premier Courier service delivers to mainland UK from Monday to Friday, 8am-6pm, excluding bank holidays or public holidays. So, if you place an order for Premier Courier delivery before 1pm between Monday and Thursday we can deliver it the next day. If we receive your order before 1pm on a Friday it’ll be delivered the following Monday. Signature will be required at delivery address.
Unfortunately there are a few places our Premier Courier isn’t able to deliver to. They are: Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Guernsey, Jersey, Scottish Highlands and Isle of Wight. So, if you’re sending to any of these places and you select ‘next working day courier’ we’ll send your collection out by Royal Mail Special Delivery, which takes one to three working days, depending on the region.
If you’d like a guaranteed Saturday or Sunday delivery, please place your order before 4pm on a Friday and choose our Royal Mail Special Delivery as your delivery option. Signature will be required at delivery address. Should you wish to amend any of the delivery details, or advise a safe place or to leave with a neighbour you can do so by following the link in the notification emails.
Our courier companies guarantees their deliveries for next working day, but they can’t cover delays that are out of their control. And although we pass any specific delivery instructions on to them, we can’t guarantee that the driver will carry these out.