Christmas Delivery Information

Last Order Dates

Royal Mail Tracked Next Day (guaranteed Christmas delivery) - order before 1pm Saturday 20th December
Royal Mail Tracked Next Day last order date - order before 3pm Tuesday 23rd December
Premium Courier (guaranteed Christmas delivery) - order before 4pm Monday 22nd December
Premium Courier last order date - order before 3pm Tuesday 23rd December
Same Day Delivery (London only) - order before 4pm Tuesday 23rd December
Shop in store (London only) - purchase in store before 3pm Wednesday 24th December
Premium International - order before 4pm Wednesday 17th December
EU Delivery - order before 4pm Wednesday 17th December
Royal Mail Tracked 24h (£4.95)
Royal Mail Tracked Next Day (guaranteed Christmas delivery) - order before 1pm Saturday 20th December
Royal Mail Tracked Next Day last order date - order before 4pm Tuesday 23rd December
Please note this is not a guaranteed delivery date. 95% of deliveries will be made on your chosen date (Mon-Sun excluding Bank Holidays).
Premium Courier - (£5.95)
Premium Courier (guaranteed Christmas delivery) - order before 4pm Monday 22nd December
Premium Courier last order date - order before 4pm Tuesday 23rd December
Same day courier - London only (£15.00 - £25.00)
Order before 4pm Tuesday 23rd December

International Delivery

To ensure your festive treats arrive before Christmas just make sure you order before 4pm on the following dates:


Premium tracked international (2-3 working days) – order before 4pm on Wednesday 17th December

Fully traceable service sent with DHL. Requires a signature upon delivery.

For estimated costs on pricing based on country, click here.
For any restrictions on delivering products abroad, click here.
Prices depend on parcel weight and destination. For estimated costs on pricing, click here.
International delivery dates are not guaranteed.


EU Delivery

EU Last order date - order before 4pm on Wednesday 17th December

EU delivery dates are not guaranteed and on average take 3-5 working days.

International Delivery

IMPORTANT: CUSTOMS

For international deliveries, we send orders with duties and taxes pre-paid. In the majority of cases this allows parcels to clear customs smoothly without the need to pay import duties or tax.

However, customs authorities in some countries may apply additional local processing or administrative fees during their customs checks. These charges are set independently by the destination country and aren’t something we can predict or control.

If anything is required before your parcel can be delivered, the courier will get in touch with you directly. Keeping an eye out for any emails, texts or calls from them will help ensure your delivery stays on track.

Unfortunately customs procedures can vary from country to country and may change without notice, so if you’d like the most up-to-date information for your destination, your local customs office or the Taxation and Customer Union will be able to advise.

Please note that if any required customs payments are not completed and the parcel cannot be released for delivery, it may be returned or disposed of by the destination customs authority. In these circumstances we’re unable to offer a refund, as this is outside of our control.

Frequently asked questions
When do I have to order by?

You can order up to 4pm on 23rd December.
Can I choose a specific delivery date?

You sure can! Simply tell us your preferred date and we'll take care of the rest. And you can order now for delivery at a later date in the next 6 months.
Do you deliver worldwide?

Absolutely. Our sleigh will deliver across the globe.
Can I send biscuits to multiple addresses in one order?

If you're looking to send to lots of different addresses, our Concierge team are on hand to help you place your order. Call our team now
Will the biscuits stay fresh?

All of our biscuits are sent out to keep fresh and delicious over the festive period and into the new year, with up to 9 months shelf life.
How are the biscuits sent out?

All our biscuits are carefully packaged in beautiful hand-illustrated boxes and tins. We've designed a very special way to keep them secure in their boxes so they arrive in perfect condition.