Our Jobs

Our Jobs

E-commerce Customer Service Assistant

Ecommerce Customer Service Assistant

An integral part of Biscuiteers is our friendly and helpful customer service support given to all customers. We are currently looking for a talented Ecommerce Customer Services Assistant to continue to deliver fantastic service to our customers, oversee our support team and constantly look for ways to improve our delivery offering. This position would suit a customer services assistant with a passion to develop their customer service career, and shape the culture and practice of Customer Service within Biscuiteers. A friendly, confident communicator is essential.

Advising Customers:

  • Answering customer queries by telephone and email
  • Process any refunds through the payment system
  • Helping to make each Customer’s experience a positive one

Managing customers’ online orders:

  • Manage online orders and ensuring all parcels are sent to production
  • Produce customer service reporting
  • Supporting our Web Merchandiser maintain our website

Driving great customer service forward and ensure that Biscuiteers are offering the best delivery options for our customers:

  • Manage our new Biscuit Happiness program
  • Ensure all colleagues understand the correct way to talk to customers and the Biscuiteers values
  • Manage the relationships with our delivery companies and ensure that we are getting the best rates
  • Look for new ways to help improve Biscuiteers delivery service

Working with our Support Team:

  • Manage the relationship between our third party support team
  • Ensure they are kept up to date with any company changes, promotional activity

 

Desired Skills and Experience

  • Previous experience in a customer service role would be ideal, with a focus on online communication. Confident at dealing with customers on the telephone and over email
  • Confident formulating and implementing improvements to make customer service management smoother
  • Ability to think critically about user experience and improve efficiency across customer service
  • Desire to input into the fast-paced marketing team

Nice to have:

  • Experience with Magento and Zendesk

If you are interested in applying please send a CV and covering letter to becky@biscuiteers.com by 30th May 2015

Experienced Icers Needed

Biscuiteers Baking Company are looking for experienced icers to join our icing kitchen in the run up to Christmas.

We offer employment on a full-time or part-time basis with flexible working hours, a competitive pay rate, a home cooked lunch and a friendly, busy working environment. Requirements:

- Experience in decoration using a piping bag (additional training will be provided)
- An eye for detail, accuracy and quality
- Available for the next 6 months on part or full time basis
Our working hours are 9am to 5pm, Monday to Friday. During our Christmas production period (September – December) these times will vary and extend to evenings and weekends.
Email marion@biscuiteers.com with your CV and brief cover note detailing your availability.

www.biscuiteers.com

E-Commerce Intern

We are looking for a talented intern to come and join us at Biscuiteers HQ in September 2015! You’ll be working closely with our small team, in a variety of departments, and  helping with the day to day running of the business. You’ll get a chance to shadow our e-commerce assistant helping to manage the daily orders and assist with customer enquiries. You’ll also spend time with the marketing team, assisting with the creation of content for the Biscuiteers blog, helping with press calls and the management of our corporate database. You’ll also get the opportunity to help with the management of the website as well as the chance to gain some events experience at our Notting Hill Boutique.

We are looking for a self-motivator who can take the initiative and is happy multi-tasking. No previous experience is required but a positive attitude and the ability to work within a small team are essential! This is a great opportunity for someone who is looking to gain a wide variety of experience within the online retail sector at a young and exciting company.

We are looking for someone who can commit from September 2015 for 4 weeks at the Biscuiteers. Expenses will be covered and lunch will be provided. If you are interested please send your CV and a brief cover note to lauren@biscuiteers.com

 

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