FAQ’s

FAQ’s

Where will my personal message go?
We’ll print your message on the back of your address label, which is clearly marked ‘Who’s your Biscuiteer? Turn over for your personal message…’ 
What is a ‘personalised’ biscuit?
This is when we hand-ice your special message straight onto your biscuits in our very best writing. And don’t worry if you have a lot to say, you’ll still get the option to add a longer printed personal message of up to 200 characters.
What is a ‘personalised’ chocolate?
This is where we hand-ice your special message straight on to your chocolates in our very best writing: one letter = one chocolate.  And don’t worry if you have a lot to say, you’ll still get the option to add a longer printed personal message of up to 200 characters.
Do you deliver internationally?
Yes, we ship our delicious biscuits all over the world with the choice of Royal Mail International or Parcelforce service. However we can only post our Say Cheese! tin, sponge cakes, cupcakes and macarons within the UK
How many biscuits are in the tins?
Most of our big tins of biscuits contain an average of sixteen biscuits and our mini tins of biscuits an average of nine. There are a few exceptions: our Biscuit Classics contain exactly 12 biscuits, our Say Cheese! tin has two bags with nine biscuits in each bag, and our Days of the Week Doggy Treats tin contains one big bone biscuit and seven bags with ten little bone biscuits in each bag.
How many chocolates are in the tins?
Our personalised giant chocolates tins contain 48 chocolates in a mixture of 12 different flavours (four of each flavour per tin). Our mini chocolates tins contain 24 chocolates in a mixture of 12 different flavours (two of each flavour per tin). Our little chocolate boxes contain either six violet creams or a mixture of six different flavours (one of the following: Chocolate & Orange, Raspberry & Rose, Artisan Praline, Hazelnut Praline, Cinnamon Toffee Apple and Franzipan.)
How big are the Biscuits?
Our biscuits vary in size according to design. The smallest are the stiletto shoes, which are about an inch and half long, but as we all know it’s what you do with it that counts!
How big are the chocolates?
All our chocs are handmade, so they do vary slightly in size. The average individual chocolate measures 2.5cm x 2.5cm and is 1.4cm high. As all our chocolates are hand-iced, there may also be some small variations in colour and design in each tin. We think this adds to their charm; we hope you agree!
How big are the cakes?
Our triple layered sponge cakes are 10.5cm high by 16.5cm diameter which serves 10 – 12 people. Our large fruit cakes measure 21cm in diameter and 8cm high and serve 20-28 people, the medium fruit cake measures 16cm in diameter which serves 10-16 people. The mini fruit cake is 10.5cm diameter by 6.5cm high which serves 4-6 people.
How big are the cupcakes?
Our cupcakes measure 6cm in diameter although due to the hand-made nature they may differ in size. We think this adds to their charm – we hope you agree!
What flavours are the chocolates?
Our chocolates come in a selections of twelve different flavours: Artisan Praline, Creme Caramel, Dark Berries, Hazelnut Praline, Cinnamon Toffee Apple, Ginger and Lemongrass, Chocolate & Orange, Raspberry & Rose, Rose & Geranium, Fudge Brique, Franzipan, Honey Spice. A giant tin of chocs contains four of each flavour, a medium tin contains two of each flavour, and a little box contains either six violet cremes or one of each of the following: Chocolate & Orange, Raspberry & Rose, Artisan Praline, Hazelnut Praline, Cinnamon Toffee Apple and Franzipan.
What flavours are the cakes?
Our triple layered sponge cakes come in two flavours: rich chocolate and zingy lemon. Our rich chocolate sponge is sandwiched together with a layer of fruity raspberry jam and indulgent chocolate buttercream, the zingy lemon sponges are sandwiched with a layer of raspberry jam and tangy lemon buttercream. Both are topped with a layer of fondant icing and personalised with your message. Our fruit cakes are a traditional english style fruitcake, packed with candied fruit.
What flavour are the cupcakes
Our cupcakes are made with our special vanilla sponge, topped with delicious vanilla buttercream and finished with fondant – keeping them safe in the post!
What flavour are the macarons?
Our delicate french macarons come in twelve different flavours vanilla, chocolate, rose, orange, salted caramel, pistachio, hazlenut praline, lemon, passion fruit chocolate, blackberry, raspberry and violet.
How will my pressie be packaged?
We want your goodies to arrive in perfect condition; to look and taste as good as they did when they left our kitchens. So we’ve put a lot of effort into getting the packaging just right. After carefully nestling your biscuits or chocolates in their food-safe packaging, we wrap the whole thing up in a protective corrugated cardboard outer, which helps protect them during their journey.
Packaging dimensions and weights
Biscuit Card: 12cm x 9cm x 2cm, weighs about 150g
Jolly Ginger: 16cm x 8cm x 1cm, weighs about 150g
Biscuit Greeting Card: 15cm x 9cm x 1cm, weighs about 110g
5 pack Greeting Cards: 17.5cm x 11cm x 1cm, weighs about 100g
Mini Biscuit Tins: 17.5cm x 10.5cm x 7.5cm, weighs about 450g
Biscuit Classics Tin: 17.5cm x 10.5cm x 7.5cm, weighs about 800g
Large Biscuit Tin: 23.5 x 11.5 x 9cm, weighs about 800g
Say Cheese! Tin: 23.5 x 11.5 x 9cm, weighs about 1kg
Little Chocolate Box: 12cm x 9cm x 2cm, weighs about 150g
Mini Chocolates Tin: 17.5cm x 10.5cm x 7.5cm, weighs about 600g
Personalised Giant Chocolates Tin: 30cm x 21cm x 3cm, weighs about 1kg
Large Cake Tin: 14.5cm in diameter x 24.8cm high, weighs 1.5kg
Mini Fruit Cake Tin: 12cm in diameter x 21cm high, weighs about 1kg
Cupcakes 26.5cm x 15.7cm x 6.2cm, weighs about 700g
Macarons: 26.5cm x 15.7cm x 6.2cm, weighs about 500g
Cutter Kits: 14.5cm in diameter x 24.8cm high, weighs 1.2kg
How long will my biscuits be fresh for?
All of our biscuits have a shelf life of four months in an unopened tin or bag, but we challenge anyone to keep them that long! If you’re unsure please check the best before date – it’s stamped on the underside of each the tin. The one exception is our Biscuit Classics, which have a shelf life of one week because of their fresh buttercream filling.
How long will my chocolates be fresh for?
Kept in a cool, dry place (but not in the fridge!) our chocolates have a minimum shelf life of one month, though we doubt anyone has the willpower to resist them for that long! If you’re not sure, please check the best before date – it’s stamped on the underside of each tin.
Can I have my Biscuiteers present sent to arrive on the same day?
We do offer a same day delivery within the Greater London area. Delivery prices to London postcodes are as follows:£15.00 – WC1, WC2, EC1, EC2, EC3, E1, E2, N1, NW1, NE8, W1, W2, W8, SW5, SW7, SW10, SW3, SW6, SW5, SW11, SW8, SW1, SW9,SW9, SW4, SW2, SW12, SE24, SE27, SE21, SE22, SE23,SE5, SE15, SE11, SE17, SE1, SE16, SE8, SE14, SE4£25.00 – N7, N5, N4, N16, N15, N8, N22, N19, N10, N6, N2, NW11, NW3, NW5, NW6, NW2, NW10, W10, W9, W11, NW3, NW5, NW6, NW2, NW10, W10, W9, W11, W12, W3, W4, W6, W14, SW13, SW15, SW18, SW17, SW16, SE19, SE25, SE20, SE26, SE6, SE13, SE10, SE3, SE12, SE7, E14, E3, E9, E8, E5, E17, E10, E15, E13, E16.Courier Same Day deliveries are guaranteed in greater London for orders placed before 1pm Monday – Friday (excluding bank holidays and the period between Christmas and New Year). Any orders placed after 1pm will be dispatched the following day. Our same day delivery service can deliver any time until 5pm on the same day. Unfortunately we are unable to give specific delivery slots. For any items that have a 24 hour delay in dispatch (e.g cakes and cupcakes) we will dispatch the item the following day. We will do our best to get your order out on a same day delivery but if, for any reason, we cannot fulfill your order we will let you know as soon as possible. Please note that if no one is available to receive your order the items will be returned to us and any re-sends will be subject to further P&P charges. We cannot accept responsibility for non-delivery if the recipient is not available to receive the order.If your delivery postcode is not shown and you want delivery within the greater London area please give us a call on 08704 588 358 and we will get a quote from our couriers for same day delivery.
Where is my parcel?
Any order placed before 1pm will be sent out the same day, and can be sent by Royal Mail 1st Class Recorded Delivery, or Next Working Day Courier options.Royal Mail advise that 1st Class takes between one and five working days, and any Next Working Day Courier parcels to mainland UK will be delivered between 9am and 6pm the next working day. Please note that courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands normally take between two and three days.Unfortunately we’re not able to take responsibility for any delays on the part of Royal Mail. But if there are any problems, we’ll do our best to let you know as soon as we can. All Recorded Deliveries are tracked, but we can’t track 1st Class mail. Royal Mail categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, it’s completely up to you.Any problems or questions please email us on yum@biscuiteers.com or call one of the team on 08704 588358.
Will the recipient have to sign for their biscuits?
All our biscuit tins and chocs tins are sent via Royal Mail 2-3 day tracked service or by courier, so yes, someone will need to sign for them. Singular biscuit cards, little chocolate boxes, jolly gingers and biscuit greeting cards sent on a Royal Mail 2-3 day tracked servce are designed to just pop through the letter box, so no signature is required.You can always email us delivery instructions when you place your order, so you can ask for your parcel to be left in a safe place. But bear in mind, though, that if you do this, and the delivery person doesn’t get a signature, we’re not able to take responsibility for any loss or damage.
What’s in Biscuiteers’ biscuits?
Biscuit: flour, butter, sugar, golden syrup, pasteurised egg, the best cocoa powder, vanilla pods or all spice. Icing: icing sugar, water, meriwhite meringue powder, food colours*. Crunchy sugar: confectioner’s glaze, carnuba wax, food colours*.Allergy advice: contains wheat gluten, eggs and milk. Our biscuits are made in kitchens that also prepare lots of delicious things that include nuts and sesame seeds.*We use natural and naturally derived colours whenever we can (carmine, carotene, beetroot extract, red cabbage blue, paprika, carbon and caramelised sugar) but your biscuit collection may contain up to five of the following: E102, E104, E110, E122, E124, E128, E133, E422, E153, E551 and E155.
What’s in our sponge cakes?
Our lovely cakes are made with salted butter, caster sugar,
icing sugar, self-raising flour and pasteurised eggs. Lemon cake:lemon zest, baking powder, lemon juice.Raspberry jam: raspberries, sugar, apple pectin, lemon juice.Chocolate cake: dark chocolate, plain flour, bicarbonate of soda, light muscovado, cocoa powder, milk. Raspberry jam: raspberries, sugar, apple pectin, lemon juice. All spice cake: all spice, baking powder. Marmalade:
orange, lemon, sugar, water. Made with fresh fruits which may contain pips. Icing: icing sugar, water, Meri-white meringue powder,food colours. Crunchy sugar: confectioner’s glaze, carnauba wax, food colours*. Fondant:sugar, glucose syrup, water, vegetable oil, glycerine, emulsifier (E471), acetic acid and sodium acetate, stabiliser (gum tragacanth), flavouring. *We use natural and naturally derived colours whenever possible (carmine, carotene, beetroot extract, red cabbage blue, paprika, carbon and caramelised sugar), but your cakes may contain up to five of the following: E129, E131, E124, E104, E110, E133, E155, E153, E102, E422 and E551 which may have an adverse effect on activity and attention in children. Allergy advice: Contains wheat gluten, eggs and milk. Our cupcakes are made in kitchens that also prepare lots of other lovely delicious things that include nuts and sesame seeds.
What’s in our fruit cakes?
Fruit cake: 62% mixed fruit (vine fruits, dates, figs, cranberries, apricots (E220), glacé cherries (E202, E330, E127, E220) citrus peel), butter, sugar, flour, free-range eggs, ground almonds, 5% cider brandy, lemon zest and juice, spices, splash of Vodka. Marzipan: Sugar, almonds, glucose syrup, water, invert sugar syrup, humectant (E420), preservative (E202). Icing: icing sugar, water, Meri-white meringue powder, food colours. Crunchy sugar: confectioner’s glaze, carnauba wax, food colours*. Fondant: sugar, glucose syrup, water, vegetable oil, glycerine, emulsifier (E471), acetic acid and sodium acetate, stabiliser (gum tragacanth), flavouring. *We use natural and naturally derived colours whenever possible (carmine, carotene, beetroot extract, red cabbage blue, paprika, carbon and caramelised sugar), but your fruit cake may contain up to five of the following: E129, E131, E124, E104, E110, E133, E155, E153, E102, E422 and E551 which may have an adverse effect on activity and attention in children. Allergy advice: Contains nuts, wheat gluten, sulphates, eggs and milk.
What’s in our cupcakes?
Our lovely cupcakes are made with salted butter, caster sugar, icing sugar, self-raising flour, vanilla beans, baking powder and pasteurised eggs. Icing: icing sugar, water, meri-white meringue powder, food colours. Crunchy sugar: confectioner’s glaze, carnauba wax, food colours.* Fondant: sugar, glucose syrup, added water, vegetable oil, glycerine, emulsifier: E471, acetic acid and sodium acetate, stabiliser: gum tragacanth, flavouring.
Allergy advice: Contains wheat gluten, eggs and milk. Our cupcakes are made in kitchens that also prepare lots of other lovely delicious things that include nuts and sesame seeds. *We use natural and naturally derived colours whenever possible (carmine, carotene, beetroot extract, red cabbage blue, paprika, carbon and caramelised sugar) but your cakes may contain up to 5 of the following: E129 E131 E124 E104 E110 E133 E155 E153 E102 E422 E551 which may have an adverse effect on activity and attention in children.
What’s in our Say Cheese! tin?
Biscuit: plain flour, butter, caster sugar, parmesan cheese, egg, salt, and either fresh rosemary or caraway seeds. Chutney: apple, onions, dates, beetroot, cider, ginger, vinegar, caster sugar, cloves, cayenne pepper, cinnamon.Cheese: vegetable rennet, organic milk, salt (it’s sealed in food-grade paraffin wax).
What’s in our biscuit treats for dogs?
Biscuit: wholemeal flour, plain flour, cheddar cheese, milk, salted butter, and one of the following: beetroot, treacle, golden syrup & mixed spice, mint, rosemary, sundried tomato & oregano, chives, and peanut butter.Icing (on large bone biscuit only): icing sugar and meriwhite meringue powder.
What’s in our handmade chocolates?
Chocolate: plain chocolate*, milk chocolate**, sugar, cocoa butter, fondant, glucose, almonds, hazelnuts, root ginger, lemongrass, honey powder, caramel powder, unsalted butter, dairy cream, blackcurrant cordial, black grape juice, dried apple, sorbitol (E240, invert sugar), amaretti biscuits, milk powder, raspberry compound, orange compound, apple compound, cinnamon, nutmeg, cloves, rose geranium oil.*Plain chocolate is made from: cocoa mass, sugar, cocoa butter, emulsifier (soya lecithin), natural vanilla. Minimum cocoa solids 53.5%.**Milk chocolate is made from: sugar, cocoa butter, whole milk powder, cocoa mass, emulsifyer (soya lecithin) natural vanilla. Minimum 33% cocoa solids and 21.8% milk solids.Icing: icing sugar, water, meriwhite meringue powder, food colours*.Allergy advice: This product contains milk, nuts and eggs. *We use natural and naturally derived colours whenever we can (carmine, carotene, beetroot extract, red cabbage blue, paprika, carbon and caramelised sugar) but your biscuit collection may contain up to five of the following: E102, E104, E110, E122, E124, E128, E133, E422, E153, E551 and E155
What’s in our macarons
Chocolate: Chocolate 53% (cocoa mass, sugar, cocoa butter, soya lecithin, natural vanilla flavouring), double cream, butter, cocoa powder, colouring* *Plain chocolate is made from: cocoa mass, sugar, cocoa butter, emulsifier (soya lecithin), natural vanilla. Minimum cocoa solids 53.5% **Milk chocolate is made from: sugar, cocoa butter, whole milk powder, cocoa mass, emulsifyer (soya lecithin) natural vanilla. Minimum 33% cocoa solids and 21.8% milk solids Vanilla: White chocolate (sugar, cocoa butter, whole milk powder, soya lecithin, natural vanilla flavouring), double cream, vanilla extract (exhausted vanilla seeds, invert sugar, natural vanilla concentrate), colouring* Hazlenut: Butter granulated sugar, pasteurised egg white, water, egg white powder (powdered egg white, xanthan gum E415, acidifier E330, expansion agent E150) praline paste, (hazlenut sugar, glycerine E422), colouring* Violet: Butter, granulated sugar, pasteurised egg white, water, egg white powder (powdered egg white, xanthan gum E415, acidifier E330, expansion agent E150), violet flavouring (aroma, invert, sugar, glycerine E422), colouring* Blackberry Blackberry: Blackberry puree, water, butter, corn flour, granulated sugar, compound orange (natural flavouring substances, sugar, glucose syrup, water, glucose-fructose syrup, acidifier acid citric, concentrate orange juice, modified starch maize, pectin, colouring safflower , lemon and compound rasberry. Natural flavouring substances, sugar raspberry 26%, glucose-fructose syrup, beetroot juice concentrate, concentrate cherry juice, modified starch maize, acidifier acid citric, acidity regulator sodium citrate, pasteurised egg white, egg white powder (powdered egg white. xanthan gum E415, acidifier E330, expansion agent E150), colouring* Salted Caramel: Sugar, double cream, salted butter, colouring* Lemon:Butter, granulated sugar, pasteurised egg white, egg white powder (powdered egg white, xanthan gum E415, acidifier E330, expansion agent E1509, water, lemon zest,colouring *Orange:Butter, granulated sugar, pasteurised egg white, egg white powder (powdered egg white, xanthan gum E415, acidifier E330, expansion agent E150), water, orange zest, colouring * Pistachio:Butter, granulated sugar, pasteurised egg white, egg white powder (powdered egg white, xanthan gum E415, acidifier E330, expansion agent E150), water colouring*, pistachio paste (pistachio sugar, sunflower oil, colouring E110 -131- 104) flavouring, colouring* Passion fruit chocolate:Butter, granulated sugar, pasteurised egg white, egg white powder (powdered egg white, xanthan gum E415, acidifier E330, expansion agent E150), water colouring*, pistachio paste (pistachio sugar, sunflower oil, colouring E110 -131- 104) flavouring, colouring* Raspberry: Raspberry jam (sugar, raspberry, pectin, sodium citrate), butter, granulated sugar, pasteurised egg white, egg white powder (powdered egg white, xanthan gum E415, acidifier E330, expansion agent E150), water colouring* Allergy advice: Contains nuts, eggs & milk. our macarons are made in kitchens that also prepare lots of other delicious things that include peanuts and sesame seeds.* Our colouring contains glycerole, propylene glycol, dextrose. Each macaron may contain up top 6 of the following: E129, E124, E122, E104, E110, E133, E155, E153, E102, E422, E551 which may have an adverse effect on activity and attention in children..
How will my Biscuiteers Present be delivered to a UK address?
Both our biscuit cards and tins are sent on a Royal Mail 2-day tracked service. The biscuit cards do not require a signature and will be popped straight through your letter box. Tins and multiple items do require a signature and if the recipient is not in a ‘while you were out’ card will be left so they can re-arrange a delivery or pick it up from their local post office. The Royal Mail 2-day tracked service aims to deliver within two working days (Monday-Saturday) from the date of dispatch. Royal Mail advise that 95% of the parcels arrive on time but can occasionally be delayed. Orders for postcodes starting with GY, HS, IM, JE, KW, ZE2 and ZE3 may require an additional day to reach the recipient. Delivery dates are not guaranteed and Royal Mail will not consider a parcel lost until 15 working days after dispatch
Do we offer international delivery?
Yes, we can send our goodies abroad, either by Royal Mail International or Parcelforce. This means you can choose the best price and service for your order. Parcelforce will often be cheaper for larger orders and they offer a fully tracked service. Royal Mail has a 2kg weight limit, whereas Parcelforce has a 30Kg weight limit, although sometimes this can vary depending on customs weight restrictions of the country where you’re sending the parcel to.
And, of course, all international deliveries need to go through customs clearance, which can sometimes cause delays.
We’re very sad to say that because of the ingredients in our Say Cheese! tin and our chocolates range, we’re not able to deliver these outside of the UK.ROYAL MAIL INTERNATIONAL
Where possible we send all international parcels by Royal Mail Airsure. They deliver to:
Andorra, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Iceland, Irish Republic, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, USA, Azores (Portugal), Balearic Islands (Spain), Canary Islands (Spain), Corsica (France), Faroe Islands (Denmark), Madeira (Portugal), Monaco (France).
Royal Mail Airsure is a tracked service and aims to deliver to Western Europe in two working days; Eastern Europe and postal subsidiaries (islands and principalities) in three working days; and rest of the world in four working days after posting. The speed of service is generally a day faster than International Signed For airmail.
Where Airsure service is not available we send by Royal Mail International Signed For, which aims to deliver within three working days to Western Europe; four working days to eastern Europe; and five working days for the rest of the world. This is not a fully tracked service.PARCELFORCE INTERNATIONAL
This is a fully tracked service. Delivery times vary depending on destination and region but on average deliveries are made in two to five working days. For the exact delivery time for your chosen destination give us a call on +44(0)8704 588 358 or email us at yum@biscuiteers.com.
How much is UK mainland delivery?
£2.95 2-day Tracked
biscuit card, greeting biscuit card,  jolly gingers & little chocs box£3.90 2-day Tracked
biscuit and chocs tins£6.95 Next working day Courier delivery
flat rate£11.95 Next working day Courier delivery
Saturday delivery
How much is International delivery?
Biscuit card, biscuit greeting card and jolly gingers sent by Royal Mail International:
Europe £6.95
Rest of the world (ROW) £8.50Mini tin sent by Royal Mail International:
Europe £9.00
ROW £15.50Large tin sent by Royal Mail International:
Europe £11.00
ROW £17.50Parcelforce is weight dependent so it’s best to check once you have everything in your basket.

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