delivery

delivery

Your message is printed on the reverse of the address label which is clearly marked ‘turn over to find your personal message’. We also stamp our parcels to make the message really easy to find.

UK delivery

We offer either Royal Mail 2-day Tracked, Courier Next working day or, if you are within London, a Same day delivery service.

Courier Same Day 

Courier Same Day deliveries are guaranteed in greater London for orders placed before 1pm Monday – Friday (excluding bank holidays and the period between Christmas and New Year). Any orders placed after 1pm will be dispatched the following day. Our same day delivery service can deliver any time until 5pm on the same day. Unfortunately we are unable to give specific delivery slots. For any items that have a 24 hour delay in dispatch (e.g cakes and cupcakes) we will dispatch the item the following day. We will do our best to get your order out on a same day delivery but if, for any reason, we cannot fulfill your order we will let you know as soon as possible. Please note that if no one is available to receive your order the items will be returned to us and any re-sends will be subject to further P&P charges. We cannot accept responsibility for non-delivery if the recipient is not available to receive the order.

Delivery prices to London postcodes are as follows:

£15.00 – WC1, WC2, EC1, EC2, EC3, E1, E2, N1, NW1, NE8, W1, W2, W8, SW5, SW7, SW10, SW3, SW6, SW5, SW11, SW8, SW1, SW9,SW9, SW4, SW2, SW12, SE24, SE27, SE21, SE22, SE23,SE5, SE15, SE11, SE17, SE1, SE16, SE8, SE14, SE4

£25.00 – N7, N5, N4, N16, N15, N8, N22, N19, N10, N6, N2, NW11, NW3, NW5, NW6, NW2, NW10, W10, W9, W11, NW3, NW5, NW6, NW2, NW10, W10, W9, W11, W12, W3, W4, W6, W14, SW13, SW15, SW18, SW17, SW16, SE19, SE25, SE20, SE26, SE6, SE13, SE10, SE3, SE12, SE7, E14, E3, E9, E8, E5, E17, E10, E15, E13, E16.

If your delivery postcode is not shown and you want delivery within the greater London area please give us a call on 08704 588 358 and we will get a quote from our couriers for same day delivery.

 

 

Royal Mail

Both our biscuit cards and tins are sent on a Royal Mail 2-day tracked service. The biscuit cards do not require a signature and will be popped straight through your letter box. Tins and multiple items do require a signature and if the recipient is not in a ‘while you were out’ card will be left so they can re-arrange a delivery or pick it up from their local post office. The Royal Mail 2-day tracked service aims to deliver within two working days (Monday-Saturday) from the date of dispatch. Royal Mail advise that 95% of the parcels arrive on time but can occasionally be delayed. Orders for postcodes starting with GY, HS, IM, JE, KW, ZE2 and ZE3 may require an additional day to reach the recipient. Delivery dates are not guaranteed and Royal Mail will not consider a parcel lost until 15 working days after dispatch. Unfortunately we’re not able to take responsibility for any delays on their part.

Courier deliveries

Courier deliveries are guaranteed next working day delivery in mainland UK for orders placed before 1pm. We also offer Saturday delivery but there is £5 additional charge. Courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands are sent by Royal Mail special delivery and can take up to 3 working days depending on destination.

Please be advised that courier deliveries are made from 9am to 6pm and will require a signature.

Please be aware that delivery dates are not guaranteed unless you select Next Working Day courier as the delivery method – which means your order will be delivered on the next working day after dispatch. Orders placed before 1 pm on weekdays (UK Standard Time) will be dispatched on the same day unless a different dispatch date is chosen. Orders placed after 1 pm will leave our kitchens the next working day. We do not dispatch on Saturdays or Sundays or bank holidays. We are closed between Christmas and New Year.

 

How much is UK mainland delivery?

£2.95 2-day Tracked
biscuit card, greeting biscuit card, jolly gingers & little chocs box

£3.90 2-day Tracked
biscuit and chocs tins

£6.95 Next working day Courier delivery
flat rate

£11.95 Next working day Courier delivery
Saturday delivery

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International delivery

We offer delivery to many destinations. We offer a choice of two delivery methods: Royal Mail international delivery and FedEx International. This enables customers to choose the best price and service for their order.

Please note all international deliveries are always subject to custom clearance which can occasionally cause delays.

Royal Mail International

Where possible we send all parcels by Royal Mail Airsure. However Airsure is not available to all destinations (see below*)

Royal Airsure is a tracked service and aims to deliver to Europe in 2-4 working days and Rest of the World in 4-6 working days after posting. The speed of service is generally a day faster than international signed for airmail.

Where Airsure service is not available we send by Royal International signed for.

Royal Mail International Signed for is not a fully tracked service and aims to deliver within 5 working days for the rest of the world.* Airsure destinations: Andorra, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Iceland, Irish Republic, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, USA, Azores (Portugal), Balearic Islands (Spain), Canary Islands (Spain), Corsica (France), Faroe Islands (Denmark), Madeira (Portugal), Monaco (France).

FedEx International

This is a fully tracked service. Delivery times vary depending on destination and region but on average deliveries are made in 2-3 working days. Unfortunately we cannot guarantee delivery within this time, some regions can take slightly longer. For exact delivery time for your chosen destination call us on +44(0)8704 588 358 or email yum@biscuiteers.com

 

How much is International delivery?

Royal Mail International
biscuit card, greeting biscuit card & jolly gingers
Europe  £6.95
Rest of the World (ROW) £8.50

Mini Tin of biscuits
Europe £9.00
ROW £13.65

Large Tin of biscuits
Europe £11.00
ROW £17.50

For international pricing for any other of our items please contact our team on 08704 588 358 or email yum@biscuiteers.com

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