IMPORTANT: CUSTOMS
For international deliveries, we send orders with duties and taxes pre-paid. In the majority of cases this allows parcels to clear customs smoothly without the need to pay import duties or tax.
However, customs authorities in some countries may apply additional local processing or administrative fees during their customs checks. These charges are set independently by the destination country and aren’t something we can predict or control.
If anything is required before your parcel can be delivered, the courier will get in touch with you directly. Keeping an eye out for any emails, texts or calls from them will help ensure your delivery stays on track.
Unfortunately customs procedures can vary from country to country and may change without notice, so if you’d like the most up-to-date information for your destination, your local customs office or the Taxation and Customer Union will be able to advise.
Please note that if any required customs payments are not completed and the parcel cannot be released for delivery, it may be returned or disposed of by the destination customs authority. In these circumstances we’re unable to offer a refund, as this is outside of our control.
You can order up to 4pm on 23rd December.
You sure can! Simply tell us your preferred date and we'll take care of the rest. And you can order now for delivery at a later date in the next 6 months.
Absolutely. Our sleigh will deliver across the globe.
If you're looking to send to lots of different addresses, our Concierge team are on hand to help you place your order. Call our team now
All of our biscuits are sent out to keep fresh and delicious over the festive period and into the new year, with up to 9 months shelf life.
All our biscuits are carefully packaged in beautiful hand-illustrated boxes and tins. We've designed a very special way to keep them secure in their boxes so they arrive in perfect condition.
